If you want to cancel your Peloton membership, you’re not alone. Whether moving on to a different fitness routine or just looking to save money, there are a few different ways to cancel your Peloton membership, depending on how you signed up.
If you subscribed to Peloton through their website or iOS app, you could cancel your subscription through your account settings.
If you subscribed through the Google Play Store, you’d need to cancel through the store. No matter how you signed up, following the right steps is important to avoid any unexpected charges.
Check Your Subscription Type
If you want to cancel your Peloton membership, first check your subscription type. Peloton offers two types of memberships: All-Access Membership and Digital Membership.
The All-Access Membership is for those who have a Peloton Bike or Tread, while the Digital Membership is for those who use the Peloton App only.
If you have an All-Access Membership, you must cancel your membership through your Peloton account.
On the other hand, if you have a Digital Membership(App and guide plan), you can cancel your subscription through the app store where you originally subscribed (e.g., Apple App Store, Google Play Store, etc.).
To check your subscription type, follow these steps:
Subscription Type How to Check
| Subscription Type | How to Check |
|---|---|
| All-Access Membership | Log into your Peloton account and check if you have a Bike or Tread listed under your profile. If you do, you have an All-Access Membership. |
| App Membership | Check your app store subscription history to see if you subscribed to the Peloton App only. |
| Guide Membership | Like app membership |
Once you have confirmed your subscription type, you can proceed with canceling your Peloton membership.
3 Steps: How to Cancel Peloton Membership?
1. Canceling Through the Peloton Website
If you want to cancel your Peloton membership through the Peloton website, follow these steps:
- Go to the Peloton website and log in to your account.
- Click on your profile picture in the top-right corner of the screen and select “Settings“.
- Click on “Billing Information“.
- Click on “Cancel Membership“.
- Follow the prompts to complete the cancellation process.
2. Canceling Through the Peloton App
If you want to cancel your Peloton membership through the Peloton app, follow these steps:
- Open the Peloton app on your mobile device.
- Tap on “Profile” in the bottom-right corner of the screen.
- Tap on “Settings“.
- Tap on “Subscriptions“.
- Tap on “Cancel Subscription“.
- Follow the prompts to complete the cancellation process.
3. Canceling Through Customer Support
If you need additional help canceling your Peloton membership, you can contact customer support:
- Call Peloton customer support at 1-866-679-9129.
- Explain that you want to cancel your membership and follow the prompts.
- Provide any necessary information to complete the cancellation process.
How to Return Your Peloton Equipment?
If you decide to cancel your Peloton membership, you may also need to return your Peloton equipment. Here’s what you need to know about returning your bike, tread, and accessories.
Returning the Bike or Tread
If you are unsatisfied with your purchase of a new Peloton Bike, Peloton Bike+, Peloton Tread, Peloton Guide, or Peloton Row, you can request a return within 30 days after your delivery. Unless your purchase is eligible for your Home Trial, the Peloton Return Policy applies.
To initiate a return, contact Peloton support and provide your order number and reason for return. Peloton will arrange for a pickup of your equipment at no additional cost.
Once your equipment is received and inspected, your refund will be processed.
Returning Accessories
If you need to return accessories, such as shoes or weights, you can do so within 30 days of delivery. To initiate a return, contact Peloton support and provide your order number and reason for return. Peloton will provide you with a prepaid shipping label to return your accessories.
Once your accessories are received and inspected, your refund will be processed.
Note- Peloton does not accept final sales returns or customized accessories.
Final Thoughts
Canceling your Peloton membership is a straightforward process that can be done in a few simple steps. Whether you’re canceling due to travel, injury, or any other reason, Peloton provides options to pause or cancel your membership.
Remember to check your billing cycle before canceling to avoid any unexpected charges. If you’re unsure about canceling, consider pausing your membership instead. This way, you can return to Peloton when ready without losing your progress or data.
Additionally, if you’re canceling your Peloton membership for financial reasons, you may want to explore other options, such as free workout apps or joining a local gym.
Many affordable fitness alternatives can help you stay active and healthy without breaking the bank.
Overall, Peloton is a great fitness platform that offers a variety of workout options for its members. However, if you’re no longer using the platform or need to take a break, canceling your membership is a simple process that can be done in a few clicks.
Just remember to check your billing cycle and consider pausing your membership if you’re unsure about canceling.
